Dallas Office Memo




To:       Leonard Tramiel/Richard Miller
From:     Marty Pennock
Subject:  Soft-Logik Response to Problems with PageStream
Date:     October 31, 1991

cc:       Sam Tramiel - SUVL
          Robert Shen - SUVL
          Stephen Chan - SUVL
          Sam Chin - SUVL
          Ira Goldstein - ATX
          Tom Ulaszek - ATX




After having several problems with PageStream, both Jerry Smith
and I attempted to contact Soft-Logik Technical Support to
discuss possible fixes. I was able to establish contact with them
on 10/31/91 and here is the result of that conversation.



1.   PageStream will lose its place and lock up after 20 pages of
     text (NO GRAPHICS) have been entered. The file is from then
     on locked out and no further editing can be done.
     Furthermore, the file may not be entered again and all data
     in that file is lost, for all intent and purpose. I also
     indicated that the application was being run on a TT030.

     Soft-Logik responded by stating that they had heard of this
     problem and patches or updates were being done. No date or
     time for when they would be released. "Not for a while" was
     the official response.

2.   PageStream will lose its place and lock up after 20 pages or
     so of GRAPHICS WITH TEXT RUNAROUNDS. No indication is given,
     the application just refuses to runaround text and as above,
     the file is then locked out and all is lost. I also
     indicated that the application was being run on a TT030.

     Soft-Logik responded to this problem the same as above. They
     had heard of this problem and updates or patches were being
     worked on. No date or time for when they would be released.
     "Not for a While" was again the official response.




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3.   PageStream does not work well with Ultrascript when using
     some special characters, as in TM, Bullet, and Registered
     TM, in certain fonts, such as Garamond, and even CS
     Triumvirate, which is the default font for PageStream. Also,
     some graphics created by DynaCADD will not import properly.
     These are IMG image files and GEM based drawings. The image
     files import but appear to be very light, of broken up. The
     import filter recognized the format of these graphics files,
     however. When printed the drawings are barely legible. The
     GEM files will not display or print. I also indicated that
     the application was being run on a TT030.

     Soft-Logik responded to this problem by offering to send a
     new Postscript driver. They also mentioned an Ultrascript
     Font Disk but made no offer to send one. They could not
     even find a registration number for our version. It was
     suggested that I contact Atari Sunnyvale and request copies
     of this font disk.

     Please make note I am now making a formal request for the
     Ultrascript Font Disk for PageStream.

So far this covers the total of problems encountered with
PageStream. It is my wish to make you aware of these as they will
certainly cause a problem for any of our customers using an Atari
system for DTP.
















Sincerely





Marty Pennock




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